Director of Information Technology Operations

The Director of IT Operations is responsible for the development, operation, maintenance, and protection of
IT resources to meet the mission and strategic needs of The Master’s University and Seminary. This position assists in the strategic
and tactical planning of the organization’s information technology infrastructure and provides mentoring, management, strategic
alignment and support of IT Operations personnel while instilling a passion for customer service. The Director of IT Operations will work
closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology
solutions for all aspects of the organization. This individual’s goals also include developing and managing system and application
portfolios across the organization as well as maximizing levels of support for the user community through a robust Service Desk.

Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

  • Understands the University and Seminary’s overall mission and strategic plan as communicated by the
    CIO and works in conjunction with the CIO to align IT Operations activities and projects with these goals and priorities.
  • Manages,
    mentors and grows the IT Operations team in order to facilitate organizational mission execution through a reliable, high-quality IT
    infrastructure and Service Desk. Responsibilities include spearheading meetings, facilitating employee professional development as well as
    serving and supporting staff to maximize productivity.
  • Passionately owns all IT Operations workflows. This includes understanding
    and communicating with the CIO on the health, status, risks, and ROI of this domain on a regular basis.
  • Formulates and deploys
    long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
    while working with the CIO to proactively develop, lead, and communicate the IT operations project roadmap.
  • Facilitates IT
    Operations strategic and operational planning, including business requirements, project planning, and organizing and negotiating the
    allocation of resources.
  • Participates in collaborative leadership and management of infrastructure security efforts. Understands
    current IT-related security threats and supports best practices to defend campus from malware and cybercriminal activity.
  • Identifies key priorities and critical needs across the campus and determines ROI, team member allocation, and risks inherent to these
    priorities within the IT strategic plan.
  • Develops best practices and standardizes project management methodologies for the
    department and champions use among IT staff. Utilizes appropriate organizational and productivity paradigms to engender team agility and
  • Develops a strong rapport with campus users through regular communication and sincere relationship building.
  • Utilizes considerable delegation skills to ensure proper staff allocation across the department’s workflow.
  • Oversees
    consistent provision of end-user services, including Service Desk and technical support workflows.
  • Ensures IT Operations is
    fiscally responsible both in establishing and developing a realistic annual budget and keeping expenses and purchases in-line with the
    annual budget plan.
  • Informs CIO of emerging IT technologies and other strategic opportunities.
  • Implements, suggests and
    provides continuous feedback on policy decisions in order to maximize institution effectiveness.
  • Interacts and negotiates with
    vendors to establish beneficial contracts and software licensing.
  • Engages in continual professional development to enhance personal
    skills relevant to core responsibilities.
  • Perform other miscellaneous job-related duties as assigned.


  • Has a personal relationship with Jesus Christ, a demonstrated commitment to the doctrinal position
    of TMUS, and a continuous exhibition of a desire to minister and serve others in varied capacities.
  • Demonstrated ability to
    establish and maintain effective working relationships with staff, faculty, vendors, students, &/or community members of diverse
    academic, socio-economic, cultural, & ethnic backgrounds.
  • Exercise confidentiality, good judgment and discernment.
  • Commitment to respect and submit to departmental and Institutional leadership.
  • Ability to communicate effectively, both orally
    and in writing.
  • Must successfully pass a background investigation.


  • Assign, plan, and oversee the work of all department employees.
  • Handle discipline and termination of employees as needed and in
    accordance with TMUS policy.
  • Train employees, verify timecards, and monitor budget.
  • Complete employee evaluations and
    maintain up to date job descriptions.
  • Strong understanding of human resource management principles, practices, and procedures.


Minimum requirements for this position:

  • Bachelor’s Degree in IT-related discipline, Master’s degree preferred.
  • Seven years’ experience managing
    and/or directing an IT operation
  • Proven experience in IT infrastructure strategic planning and development, project management, and
    policy development.
  • Good understanding and high-level knowledge of current operating systems, end user hardware, network
    infrastructure, common business applications, and cloud technologies.
  • Experience with systems design and development from business
    requirements analysis through day-to-day management.
  • Knowledge of business theory, business processes, management, budgeting, and
    business office operations.
  • Superior understanding of the organization’s goals and objectives.
  • Demonstrated ability
    to apply IT in solving business problems.
  • In-depth knowledge of applicable laws and regulations as they relate to IT.

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly
    required to talk, hear, speak, stand, and walk.
  • Repetitive motions on a keyboard and looking at a computer monitor for an extended
    duration of time is required.
  • This position requires the ability to occasionally lift, push, pull, grasp, and bend while lifting up
    to 30 lbs.

Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities,
and activities may change at any time with or without notice. The Master’s University & Seminary does not discriminate on the
basis of race, color, national origin, ancestry, gender, age, marital status, veteran status or prior military service, medical condition,
or any physical or mental disability. We are committed to practicing principles of equal employment opportunity and diversity based upon
sovereign Biblical principles.

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