Director of IT Infrastructure Services


Berry College seeks an experienced, innovative, and collaborative leader to oversee its blended environment of cloud and on-premise based
systems and storage environments and the transformation of its infrastructure to support College strategies and leverage technology change.
This position is an excellent opportunity to experience broad and diverse technologies, participate in the development of strategic
directions, manage key vendor relationships, research emerging technologies, and be a leader in the on-going transformation of core
infrastructure technologies. The Director leads a team of six staff within the Infrastructure Services unit.

PRIMARY
OBJECTIVE:
Reporting to the Chief Information Officer, the Director of IT Infrastructure Services is responsible for the
implementation and operation of all technology infrastructure deployed at Berry College, which includes the data center, cloud services,
fiber optic network and telephony, service monitoring, servers, storage and related software. The Director – IT Infrastructure functions in
a leadership and management role, exercising strong management, communication, and planning skills while applying extensive and wide-ranging
technical knowledge to effectively oversee the administration of Berry’s technology infrastructure and systems and direct a staff of network
and systems specialists. The position is also responsible for participating in the overall OIT strategic planning; development of relevant
processes, procedures, and documents; managing the change management review process; decision making; and representing OIT at campus-level
meetings pertinent to Infrastructure Services. Performs related duties as required.

ESSENTIAL DUTIES:

  • As a member of the leadership team within the Office of Information Technology, actively participates in envisioning strategic IT
    direction, goals and priorities; makes effective and efficient use of resources; sets high, achievable aspirations for services and
    operations that align with the college’s goals and objectives.
  • Develops, proposes, and manages the annual operating budget
    and long-range financial plans for systems, storage and database technology that accommodate a shift to a hybrid cloud infrastructure.
  • Develops, proposes and oversees strategies to blend cloud and on-premise infrastructure consistent with IT strategies and College
    policy.
  • Sets the departmental vision, provides direction for the successful execution of short and long-term goals, and engages
    with other OIT departments and business unit leadership, ensuring that processes and strategies evolve to meet current support and other
    functional demands.
  • Partners with stakeholders to align and prioritize current and future IT infrastructure initiatives in support
    of the stakeholders’ objectives and business needs.
  • Guides teams responsible for evaluating existing IT hardware solutions and
    identifies areas to improve standards, simplify, automate, and enhance functionality to improve long-term supportability.
  • Motivates, leads, and develops a team of diverse individuals with a variety of experience levels and skill sets to provide best in class
    levels of service for the college.
  • Mentors and advises staff to facilitate the development of the skills required to support
    current and future technologies and to adapt to a hybrid cloud/on-premises based strategy.
  • Develops annual employee mentoring and
    work plans. Coordinates staff technical training. Makes hiring decisions, evaluates performance, provides staff feedback and administers
    corrective action when necessary. Develop or supervise the development of multi-departmental system project management activities.
  • Creates a strategic roadmap and implementation plan based on business requirements and industry best practices for technology
    architecture.
  • Ensures business critical vendor partners are effectively aligned and executing to established requirements and
    Service Level Agreements (SLA).
  • Assists in the creation, implementation, monitoring and maintenance of Service Level Agreements
    (SLA) and Operational Level Agreements (OLA) and ensures systems meet or exceed customer expectations as identified within these SLAs and
    OLAs.
  • Ensures that infrastructure teams have developed standardized work processes that are regularly updated through lessons
    learned from previous projects and consistently applied.
  • Oversees the management of hardware project planning and allocation of
    resources; including providing direction and guidance to the IT Infrastructure Services team.
  • Establishes and maintains policies,
    procedures, and processes.
  • Participates in the preparation, maintenance, and periodic testing of the campus Business Continuity and
    Disaster Recovery Plan, to ensure the continuity of computing and communication services in the case of an event that renders IT services
    inoperative.
  • Collaborates with IT stakeholders to ensure solid disaster recovery architecture and operations including on-premise
    and cloud technologies such as storage area networks, high availability servers, telephone and data communications, and network
    architecture.
  • Participates in construction planning and supervises technology related areas of new construction and renovation
    projects.
  • Understands the Office 365 suite, concentrating on Exchange, SharePoint, Microsoft Teams, OneDrive and Office
    Applications.
  • Possesses a proficiency with scripting technologies such as Powershell.
  • Possesses experience with enterprise
    O365 and Azure Active directory (AzureAD) environments.
  • Possesses an understanding of IT Security and Security & Compliance for
    PCI-DSS, DMCA, FERPA and HIPAA as it relates to system administration and implementation.
  • Possesses technical certifications and/or
    coursework in areas such as A+, Network+, Server+, CCNA, MCP, MCITP, PMP (project management).
  • Maintains the VOIP and camera
    systems along with the college’s fire and security systems.

REPORTING RELATIONSHIPS

Report to: Chief Information Officer 

Direct Supervision: Network and
Telecommunications Services Managers, Network Support Analysts, IT Systems Administrators, Infrastructure and Data Communications
Managers

Qualifications:

  • A Bachelor’s degree in Computer Science, Information Technology, or a
    related field from an accredited college or university, or a comparable combination of industry related certifications in IT
    infrastructure
  • Ten years of experience in areas of information systems, IT infrastructure support, and/or systems or network
    administration
  • Five years of experience managing and leading IT technical professionals
  • Demonstrated experience managing
    cloud-based services
  • Project management experience with proven project management skills
  • Customer service skills with the
    demonstrated ability to explain technical services and solutions to non-IT audiences
  • Proficient in the use of MS Office (Word,
    Excel, PowerPoint)
  • Knowledge and familiarity with cloud service providers
  • Technical knowledge of virtualization platforms
    and hardware platforms such as servers, storage, networking and telecommunications
  • Knowledge of network and systems infrastructure
    design and planning
  • Excellent communication, writing and presentation skills and the ability to effectively communicate with a wide
    range of individuals and constituencies in a diverse community
  • Strong project management skills with the ability to ensure
    completion of department initiatives and recommendations
  • Strong leadership and team management skills
  • Strong analytical
    and problem-solving skills
  • Ability to work within a culturally diverse environment
  • Ability to create effective project
    work teams
  • Ability to define problems, collect data, establish facts, and draw valid conclusions with problem root cause
    analysis.

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