Network Operations Center (NOC) Manager



Job ID 2859

ANNOUNCEMENT:  Southwestern Illinois College is accepting applications for the full-time administrative
position of Network Operations Center Manager.

POSITION DESCRIPTION: In accordance with
the Mission and Values of Southwestern Illinois College, responsibilities include documentation for fiber optic backbones, CAT5 cabling
trunk lines and local cabling to offices, routers, bridges, data switches and hubs. Position also troubleshoots problems related to
accessing the network and performs duties of the network manager as backup. Work involves close association with faculty and staff. General
instructions and directions are received from the Director of Network Services and the Network Manager. The responsibilities extend district

Additional responsibilities include management of SWIC computer rooms, computer room infrastructure (electricity,
air-conditioning, UPS, wiring, etc.), servers, switches, and all equipment contained in the computer rooms and wiring closets district-wide.
Proactively monitors all network services and servers that are part of SWIC’s district-wide network. Interfaces with
telecommunications and hardware vendors and their technical support staff. Sets up hardware, installs and upgrades server operating systems
and associated application software. Replaces faulty hardware such as switches and hard drives. Maintains cleanliness and neatness of
computer rooms and wiring closets. Works with staff from all areas within IT. Maintains NOC documentation which includes Continuity Plan,
application documentation, licenses for all production software, hardware maintenance agreements, etc.

Supports and services all
PeopleSoft technical support calls. Proactively manages Web Services (PeopleSoft Self-Service and Technology Services. Gathers monthly
statistics for IT Portfolio and other IT statistics.

Three NOC Managers will share a work schedule that has atypical hours and
includes weekend and evening coverage.


1. Associate’s degree in IT-related area
is required; six years of experience may be substituted. Bachelor’s degree is strongly referred.

2. Minimum three years of
related work experience is required that includes at least one year of experience in systems or application programming.

certification is required.

4. Network services experience is desired.

4 on the Administrative Salary Scale, ranging from $58,802 and $67,133 per year. Includes weekend and evening coverage

WORK LOCATION: District-wide responsibilities

position will remain open until filled.


You must submit a cover letter,
resume, list of three references, college transcripts and certifications.

Required application materials, such as resume, cover
letter and references, should be attached to your application. Other required application materials i.e., transcripts, etc., should be
attached after your application has been submitted. Go to your My Job Applications page from the careers home page of your account.

Southwestern Illinois College
is proud to be an EEO/AA Employer/Educator
Smoke/Tobacco/Vapor/Drug-Free Workplace

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