Director of Technical Services – HigherEdJobs



Category:


Admin – Information Technology – IT Manager/Director


Application Due:


Open Until Filled

The Enrollment Builders Director of Technical Services leads and supports the organization by leading and maintaining successful customer
technology implementations and guiding EB toward thoughtful, sustainable, and scalable technology decisions. The person in this role
represents the EB core values and culture to all clients, partners, and prospects throughout all communications and actions.

This
position ensures that EB team members are properly equipped, trained, and supported with an arsenal of technology tools that maximizes
efficiency, effectiveness, employee satisfaction, and client success. The role of this position in the organization is to smooth the
technology path leading to peak team performance, envision and advocate for change strategies that continually advance market leadership for
EB and our clients, and to produce high-volume, high-quality deliverables to support all our technology efforts. 

Job
Responsibilities

 

Leadership and Strategy

  • Contribute to
    effective technology strategy by identifying and enforcing policies and planning for long-term IT success
  • Hiring, leading, and managing technical staff and contractors
  • Investigating and reviewing potential
    technology solutions to support EB and client growth and excellence

Systems Management

  • Manage and monitor accounts, access, and permissions for all technology platforms
  • Manage updates, features, security, and licensing for all platforms 
  • Create workflows,
    reports, and other supporting components across toolsets
  • Set up and manage cross-platform
    integrations

Client Onboarding and Support

  • Participate in client meetings as
    needed
  • Develop and support project management plans and activities
  • Provide advice, recommendations, and documentation as needed
  • Oversee client technology
    implementation, configuration, and integration

IT Support

  • Employee and client
    technical documentation, training, and support across technology platforms
  • DNS and domain management
  • EB group and user account management for G Suite, Teamwork Projects, Slack, Zoom, and other systems

Professional Development

  • Plan and execute learning to maintain expertise across all
    supported technology systems
  • Maintain certifications as required
  • Attend webinars, conferences, user groups meetings, and other activities as required

Content and Technical
Development

  • Create workflows, reports, and other supporting components across toolsets
  • Set up and manage cross-platform integrations with Zapier, the HubSpot API, Salesforce, voice and SMS services,
    and more
  • Thoroughly document all technology deliverables, updating documentation as changes occur
  • Develop templates, scripts, code, integrations, and apps as required, primarily related to the HubSpot
    platform
  • Support website planning, implementation, and support through the development of wireframes,
    information architecture, customization across web content management platforms (HubSpot, WordPress, AEM, Sitecore, Joomla, etc.)
  • Support or provide the development of client content and EB sales content as needed
  • Provide or manage other miscellaneous deliverables as requested (e.g., surveys, graphics production, diagrams, etc.)

Requirements

  • Broad technology experience leading and supporting key efforts in multiple
    technology areas including user/desktop support, domain/DNS management, solutions development, systems integration, and marketing
    automation
  • A successful track record of working with a diverse team of colleagues and clients with
    varying degrees of technology aptitude and in multiple locations
  • Excellent written and verbal
    communications, with the proven ability to build authentic relationships with colleagues, along with the desire to teach and translate
    complex technology-related concepts to empower non-technical audiences
  • Experience leading customer
    implementation projects, including planning, project coordination, delivery, and quality management
  • Broad
    CRM expertise (preferably including Slate, Salesforce, & HubSpot), especially related to reporting, workflow development, and customer
    lifecycle management/communication sequences
  • Familiarity with data reporting platforms, effective data
    structure design, and relational database concepts and tools
  • Proven experience designing, documenting,
    and improving business and technology processes 
  • Preferred: Experience with call/contact center
    platforms, including integrated and automated SMS channels, Twilio or similar providers, and auto-dialers
  • Preferred: Experience with HubL, the HubSpot API, Salesforce, Slate, Pardot, WordPress, and Google Workspace/G Suite
  • Preferred: Experience with enterprise Web content management systems like AEM or Sitecore, along with enterprise
    content management or intranet systems like SharePoint
  • Preferred: Familiarity with best practices in data
    security, disaster recovery, and compliance with regulatory standards including FERPA, TCPA, and others


Contact:


Operations
Enrollment Builders

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