Information Technology Manager/Administrative Coordinator-Asst. Director-Telecom

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Title:  Information Technology Manager/Administrative Coordinator-Asst. Director-Telecom

Position ID#: C.CS.N9207.003

Deadline to Apply:  10/22/2020

Job Category:  Civil Service – Current Vacancies

Department: 
Information Technology-SIUC

College:  Information Technology-SIUC

Months of Appointment:  12-month

Voice communications permeates nearly every aspect of the SIUC administrative daily operations and
plays a significant role in the academic function. This position will have both a hands-on and administrative role in the delivery of campus
voice communications. It is imperative this position is filled by someone who understands the complexities, and nuances of the
telecommunications industry, but also who is effective in managing services, and resources. This position must also be focused on the
business operations of the department and work towards effectively managing costs.

This vacancy occurs at a critical juncture in development of voices services. SIU Carbondale has
used a voice system that has been in place nearly 25 years, and with the advances in voice technology, we are now ready to transition to a
new VoIP system. This position, as the Assistant Director of Telecommunications Services, will be instrumental in structuring this VoIP
implementation to include development of policies and procedures, coordination with campus departments, planning and organization of
internal resources, input into budgeting and billing issues, troubleshooting interconnectivity issues between new and old systems,
involvement in process automation, and will have a hands-on implementation role as well. The conversion to VoIP will include changes to a
variety of ancillary systems to include voicemail, the voice response unit, 911/e911, changes to the billing system and more. This position
will be heavily involved in the replacement of the campus air core cable, a task equal in scope and impact to the conversion to VoIP.
Replacement of the air core cable will involve an RFP, outside contractor(s), coordination with PSO and much more. 

In addition to various project work, this
position will also be tasked with the oversight of daily operations of the department. The department consists of two teams, Customer
Service and Service Tech Team. Customer Services is involved with typical front office work as well as billing, dispatch of the Service Tech
Team, remote troubleshooting, 911 updates, and a variety of other duties. The Customer Service Team will be heavily involved in the VoIP
transition. The Service Tech Team installs new copper and fiber cable, makes repairs, conducts on-site troubleshooting, locates facilities,
installs wireless access points, and a variety of other duties. Both teams have a Team Lead that will report to this position. Duties for
this position will also involve contract renewals, RFPs, responsibility for various systems such as voicemail and IVR, interactions with
vendors and service providers, customers and various teams within the Office of Information Technology.

Minimum
Qualification: 

1. Any
combination totaling six years from the following categories:

    a) Progressively more responsible work experience in
*telecommunications front or back office operations.   

    b) College course work with a concentration in Information Technology (IT), IT
Management, or a
        closely related discipline, as measured by
the following conversion table or its proportional equivalent:

  • 60 semester hours or Associate’s Degree equals one year
  • 90 semester hours equals two years
  • 120 semester hours or Bachelor’s Degree equals three years

     (Note: Only a maximum of 3 years credit for
college course work is available.)

2. Two (2) years of total work experience in a supervisory or lead worker capacity.

3. Three year’s experience in any combination of the
following (may run concurrently with 1a):

  • Management of
    phone switch programming staff
  • Oversight of facility
    records management (cable records)
  • Oversight billing
    – billing adjustments
  • Oversight of customer service
    operations

Note: As required by the position to be filled, additional
education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential
requirements.

Application Procedure:  Visit https://jobs.siu.edu/ to apply.
Required Documents: 
Cover letter

Contact for further information:  Human
Resources

Contact email: 
jobshelp@siu.edu

General Information:  Review of
application will begin
October 23, 2020.

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