Manager of User Support – HigherEdJobs


The Manager of User Support serves as part of the Office of Information Technology’s leadership team. This position is responsible the overall operation of the university help desk and support services including managing the help desk ticketing system, providing phone and deskside support for faculty, staff, and students, proactively monitoring hardware and software and responding as necessary to provide an acceptable service level, and ensuring proper delegation of help desk tickets. This position supervises IT Support Specialists and work study students.

Virginia Wesleyan is Coastal Virginia’s premier private, national liberal arts university, offering both graduate (MBA, MAEd) and undergraduate programs in a traditional on-campus setting and online. VWU offers 35 undergraduate majors, 30 minors and seven pre-professional programs. Affiliated with the United Methodist Church and located on a 300-acre wooded campus in Virginia Beach, the University enrolls approximately 1,500 students. Virginia Wesleyan is a university with a coastal edge. Located in Virginia Beach, where the Atlantic Ocean meets the Chesapeake Bay, our region is proud of its vibrant city life, sandy beaches, and rich history. Learn more at

Qualified candidates should have a Bachelor’s degree in IT related field or equivalent experience; six years hardware and software configuration, maintenance, and troubleshooting as part of an enterprise technical team; experience managing others; be able to handle and work with interruptions during normal office hours; possess excellent written and verbal communication skills are required and have good interpersonal skills; and can interact with people in a warm, professional manner, learn new technologies, and maintain confidentiality and respond to changes in a timely manner.

Applicants should send a cover letter, résumé and names and contact information for three (3) professional references to

Virginia Wesleyan University is an equal opportunity employer; the university offers employment, advancement opportunities, and benefits in a harassment-free environment on the basis or merit, qualifications and competency to all individual without regard to race, color, religion, creed, age, sex, national origin, handicap, sexual orientation or covered veteran status. Please visit our website at

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