Information Technology Specialist, Center for Drug Policy and Enforcement

Information Technology Specialist
Center for Drug Policy and Enforcement
University of Baltimore

Vacancy Number
Faculty position with full, competitive benefits package
Salary: Commensurate with qualifications

Visit to view our
application submission deadline and access our electronic application.

The Information Technology Specialist (ITS) is a full time
position located at the Maryland Coordination and Analysis Center and works in a team to provide support to over 90 public safety and
intelligence personnel in support of Maryland’s State Fusion Center, the Maryland Coordination and Analysis Center (MCAC). The
position reports to an Information Technology Operations Specialist and the Information Technology Program Director supporting the
organization-wide information technology (IT) program in a multi-agency homeland security and intelligence fusion center serving multiple
jurisdictions in Maryland. The position supports the management of day to day security, operations, and technical health of all supported
software, networks, desktops, and systems operating in the Fusion Center.

The ITS serves as the principle in the management,
development and providing user level training for the Center’s SharePoint, secure and open websites, social media related tools and
applications, external portal sites, other information sharing tools and applications, secure and open telephone and video conference
applications, and all matters related to deskside IT support. The position responsible, as directed, to participate in internal IT related
meetings, provide relevant IT related training to users, and to assist in the evaluation of third party applications. The ITS supports all
processes related analytical functions including research, analysis and reporting on criminal vulnerabilities, risks, and threats the State
of Maryland and the Mid-Atlantic region. This ITS provides overarching support in developing and supporting statewide collaboration,
information sharing, liaison, training and outreach activities. Position is contingent upon funding.

We look forward to receiving
your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy.
Please save your required cover letter and resume as one document and attach it in the resume location.


The position supports the management of day to day security, operations, and technical health
of all supported software, networks, desktops, and systems operating in the Fusion Center with a focus on the following systems or

  • SharePoint – Responsible for coordinating with vendors, managing design, workflows, content
    display/functionality, overall maintenance, security and updates of the system, and facilitating and delivering training to MCAC general
  • Secure and open websites – Works with vendor to manage the design and structure of the site, including all applications
    used in the management of the sites; provides and/or coordinates training for MCAC website content providers and ensuring site security is
    up to date, all content and links are functional, and provides regular evaluation, assessment of website health and traffic on a monthly
    basis to the ITOS and Executive Staff. Repairs or coordinates with content managers to repair broken links or improperly organized/displayed
  • Social media related tools and applications – Manages any social media related tools, applications and accounts
    – works with Policy Officer and ITOS to set-up and evaluate accounts, ensures practices are in accordance with security policies and
    procedures and supports policy compliance during monthly, quarterly or annual audits.
  • External portals and sites – Works with
    Policy, Programs and Requirement Division to assist in the management of non-MCAC owned portals and sites. Assists with security
    assurance/evaluation, user account and site design/content needs.
  • Other information sharing and collaboration tools and applications
    – includes the management and oversight of secure and open telephone and video conference applications, File Transfer applications
    including FTP and other File transfer tools.
  • Deskside IT support – Responsible for the receipt, configuration, deployment,
    installation, monitoring, support and maintenance of all agency desktop and mobile computers, software, printers, and telephone and network
    communications. Diagnoses, maintains, repairs and services computer peripherals including monitors, desktops, printers, modems and other
    equipment. Provide remote and deskside support for network/computer issues, to include off-site work.

Supports the ITOS in
the following functions:

  • Proactively monitors all existing production systems, servers, and infrastructure, networking and
    desktop systems including web performance, network availability, and security.
  • Service requests for issues that could lead to a
    potential outage or degradation of services.
  • Supports and assists detectives and prosecutors directly in the compilation and
    analysis of case specific information in order to more effectively reach law enforcement objectives.
  • Assist with Servers, LAN/WAN
    technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
  • Install, test, and
    monitor servers, firewalls and new software.

Assists the in inventory controls and management processes: supports the director in
making ICT related purchases which include evaluating needs, identifying products, identifying funding, administering procurement processing
to the host agency, receiving equipment and implements inventory accountability procedures.

Provides input to and
supports the Information Technology Program Director in the following functions:

  • Development of short-term, mid-term, and
    long-term Information and Communications Technology maintenance, sustainment, and expansion strategies:
  • Continuity of operations
    planning as it relates to information communication technology services needed during onsite of offsite activities and
  • Evaluating and implementing onsite and offsite backups and operations capabilities.
  • Development and maintenance of
    five year strategic plan for ICT needs and assists in developing budgetary requirements to sustain, maintain, and expand ICT
  • Assistance with the design, implementation, and ongoing support of new software and features.

Participate in
Continuing Education, and participate and/or lead Information Technology and security training: attendance of continuing education and
training opportunities for advancing technology to remain current with all necessary systems and procedures and participating in and/or
leading information technology and security training.

**Employee may be required to work outside of normal duty hours including
weekends and holidays or on call during outages, upgrades, significant or special events and during crises or high-level investigations
related to terrorism and criminal activities.

**Employee works in an office environment and must be able to stand, bend, and
squat; able to lift and move up to 50 lbs. as it pertains to files, supplies, personal office equipment, computers, etc.

Required and Preferred Qualifications

Education: Baccalaureate degree in Computer Science, Management
Information Services, or related field is required; experience may be substituted for education on a year for year basis. A Master’s
degree or higher in Computer Science, Management Information Services or related field is preferred.

Experience: Three years
developing and managing a network, databases, and personal computer for an organization is required. Ten or more years’ experience
developing and managing a network, databases, and personal computer for an organization is preferred.

Required Knowledge,
Skills and Abilities

  • Demonstrated interest in IT troubleshooting, providing a better solution, and self-improvement.
    Previous experience as a help desk technician, computer technician, and IT Support. Able to work independently with little supervision or
    direction. Experience with government agencies that demonstrate the ability to meet the above described responsibilities. Although not
    required, prefer candidate certified CompTIA A+, Network+, MCP or similar certifications.
  • Able to install, operate, administer, and
    maintain information processing systems, peripheral equipment, and associated auxiliary devices. Should be familiar with installing,
    configuring and operating Network security, backup and hardware configurations for Microsoft and Linux bases systems. Familiar with
    interfacing with external LAN/WAN devices.
  • Able to troubleshoot automation equipment and systems to a degree required for isolation
    of malfunctions to specific hardware or software and then restore equipment to operation. Able to draft associated technical documentation
    for reference and maintenance purposes of various information processing equipment and systems. Able to conduct quality assurance of
    Automated Data Processing Equipment (ADPE) operations and equipment.
  • Knowledgeable of, and able to, ensure compliance with
    applicable state and federal directives governing Network and System security and physical security. Demonstrated proficiency with Microsoft
    Office Products, to include, but not limited to: Word, Access, Excel, and PowerPoint. Experience with website management, SharePoint, and
    Social Media applications. Ability to communicate effectively orally and in writing.
  • Experience working with federal, state and
    local law enforcement databases. Displays commitment to continuous professional development and education. Prior law enforcement information
    technology support experience. Participate in and/or lead conference sessions related to Fusion Center Information Technology programs and

Visit to view our
application submission deadline and access our electronic application.

The University of Baltimore (“UB” or “University”) does
not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender
identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal
Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

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