Quality Assurance and Special Projects Manager


Division of Continuing Education


Job Summary
Manage IT project completion in a unit or department, requiring high levels of cross-functional integration and involving multiple disciplines to be managed. Perform project management oversight of small projects or one or more large tasks within a larger project.

Job-Specific Responsibilities

Reporting to the Associate Registrar for Data Management and QA, this position holds primary responsibility for planning, conducting, and documenting quality assurance testing for the Division of Continuing Education Registrar’s Office. This position also plays a key role in the coordination and implementation of new programs and special projects.

 Primary responsibilities include:

  • Works with senior managers and developers to plan, execute, and document testing of Registrar’s Office enhancement requests for Banner SIS, online services, and related applications in order to meet critical deadlines and institutional goals.
  • Creates test plans and develops, writes, and executes test scripts designed to test new functionality and database requirements. Assesses the impact of enhancement requests on current processing; reports and resolves bug fixes; documents and publishes test results.
  • Participates in business analysis sessions for new development to build expert understanding of business processes, capture functional requirements, and define required testing clearly, completely, and correctly. Creates and maintains user documentation for Registrar’s Office business processes.
  • Coordinates and conducts routine registration testing for a variety of test cases and applications for each registration and development cycle to maintain and ensure stability of current applications. Tests and documents required systems configurations; trains staff on configurations.
  • Contributes to the analysis and improvement of the software quality assurance life cycle and development process, with specific focus on improving software QA processes. Supports new and ongoing initiatives by mentoring and leading other Registrar’s Office staff that require training and guidance.
  • Works with senior Registrar’s Office staff and other stakeholders to establish timelines for special programming or project implementations; facilitates and coordinates planning meetings; utilizes project management software (Confluence/JIRA) to document progress and meeting results.
  • Works with special project teams to determine testing requirements, define workflows, and coordinate testing. Documents test results and assists in the reporting and resolution of errors. Provides project manager time estimates for QA tasks.

Typical Core Duties

  • Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
  • Look across portfolio of projects and identify issues and dependencies
  • Occasionally expected to lead a project as a project manager
  • Create and maintain training materials; act as a resource to school/unit staff
  • Apply Harvard University’s IT technical standards and best practices
  • Abide by and follow the Harvard University IT Code of Conduct

Basic Qualifications

  • Minimum of two years’ post-secondary education and/or relevant work experience
  • Demonstrated cross-functional project leadership experience
  • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
  • Attitude that supports an Agile working environment

Additional Qualifications

  • Bachelor’s degree preferred.
  • Three plus (3+) years of experience working with databases and student records. Experience testing system functions.
  • Proficiency with retrieving and interpreting academic information from electronic databases, highly preferred.
  • Work experience in a Registrar’s Office or other academic setting a plus.
  • Experience with Ellucian Banner, Salesforce CRM, or other enterprise and/or student information systems highly desired.
  • Excellent organizational skills with particular ability to prioritize work in an environment with multiple and conflicting interests.
  • Excellent interpersonal and communication skills with ability to communicate effectively with technical and non-technical staff. Ability to work independently with minimal supervision, and as part of a team.

Additional Information
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 16,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 10,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

  • Time Off: 3 – 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
  • Retirement: University-funded retirement plan with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
  • Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Job Function
Information Technology

USA – MA – Cambridge

Job Code
I0057M IT Project Management III


Division of Continuing Education

Time Status

Salary Grade

00 – Non Union, Exempt or Temporary

Pre-Employment Screening
Criminal, Identity

Monday-Friday, 9-5pm

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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